FAQ

How much is shipping
Instructions on how to calculate shipping costs are on the Shipping & Returns page.

When will my order ship?
Orders typically ship within 72 hours. If there is any delay you will be notified ASAP.

Do I have to register to order?
Short answer: Yes. Long answer: No. The Robotic Planet store contains automated features to streamline the ordering process. Registered buyers are provided with payment and shipping information to send payment immediately. If you don't wish to register, the Contact Us form can be used to make order requests.

What payment methods do you accept?
Paypal, Money Orders in US funds and trades are accepted. Orders with Paypal eChecks will not ship until payment clears.

Can I cancel my order?
If at any point you need to cancel your order before you've paid, contact me as soon as possible. Please don't cancel often. Repeated cancellations warrant a ban from the Robotic Planet store.

Can I return my item(s)?
Returns are only accepted if an item is significantly not as described

What should I do if I want to make a trade offer?
To make a trade offer you can either submit your trade proposal in the Contact Us form or in the Comments of a purchase order during Checkout. The latter method is recommended to place the items you want on hold. If your offer is accepted instructions will follow on what to do next. If you offer is declined you can always make another or purchase the items within the regular 10-day holding period.

What do you want in trade?
I always have a want list for my own collection and/or the store. However, even if your items aren't on my list I may still be interested. I typically offer between 40% and 90% trade credit for items, depending on my needs and current inventory.

Will you buy my toys?
Possibly. I can typically pay 40% - 60% of what your toys are valued. Pictures and descriptions are always helpful. I can provide an estimate online, but I won't be able to make an exact offer until the items are shipped to me for inspection. I can send payment via Paypal or money order.

Will you sell toys for less than their listed cost
If you're interested in something and would like to make an offer, please contact me using the Contact Us form.

If your question has not been answered, Contact Us
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